Refunds & Returns Policy

Effective Date: October 30, 2026

At EZ Lab Supply LLC (“EZ Lab Supply”), we are committed to providing reliable laboratory equipment, research supplies, and accessories while maintaining a fair and transparent purchasing experience.

We understand that customers may occasionally receive damaged, defective, or incorrect items or need to request a return. This Refunds & Returns Policy explains our eligibility requirements, return procedures, refund processing, and the steps customers should follow when an issue arises.

Policy at a Glance

Return Request Window — 14 Days

Eligible return requests should be submitted within 14 calendar days of receiving an order.

Refund Processing — 5–10 Business Days

Approved refunds are issued to the original payment method where possible. Financial institutions may require additional time to post funds.

Product Eligibility — Condition Dependent

Unused products in their original condition and packaging may qualify for return. Certain sterile, single-use, and contamination-sensitive supplies have additional restrictions.

Shipping Damage — Report Promptly

Customers are encouraged to report visible shipping damage within 48 hours of delivery to help preserve shipping carrier documentation and evidence.

1. Eligibility for Returns and Refunds

EZ Lab Supply accepts eligible return requests according to the product’s condition, packaging, type, and circumstances of the purchase.

Products That May Be Eligible

Products may qualify for return when:

The return request is submitted within 14 calendar days of delivery.
The item is unused and in its original condition.
The product includes its original packaging, components, and accessories.
Any factory seals or protective packaging remain intact where applicable.
The item is eligible for return under its specific product conditions.

Customers may also qualify for a refund, replacement, or other appropriate remedy if they receive:

Products damaged during shipment.
Incorrect items or variations.
Products with verified manufacturing defects.
Products materially different from the specifications represented at purchase.

Products That May Not Be Eligible

Returns may be declined for:

Products that have been used or altered.
Items damaged through improper handling or storage.
Products missing essential components or original packaging.
Opened sterile-packaged or single-use supplies where return restrictions apply.
Products that cannot safely be restocked due to contamination or safety concerns.
Custom or specially ordered items identified as non-returnable before purchase, where permitted by law.

These exclusions do not limit applicable rights relating to defective, damaged, incorrect, or misrepresented products.

2. Requesting a Return or Refund

To request a return, refund, or replacement, contact our customer support team at:

ezlabsupplysupport@gmail.com

For standard eligible returns, requests should be submitted within 14 calendar days of receiving the order.

Please include:

Your order number.
Your full name and contact email.
The product or products involved.
A brief explanation of the return request.
Photographs showing damage, defects, or incorrect products, where relevant.

Our support team will review your request and provide the appropriate next steps.

Submitting a request does not automatically authorize a return. Customers should wait for return instructions before shipping products back.

Requests involving legally protected remedies will be reviewed regardless of whether the standard return window has expired.

3. Return Process

If your return request is approved, the following procedure generally applies.

Step 1 — Contact Customer Support

Submit the order details and reason for return.

Step 2 — Request Review

Our support team reviews eligibility based on the product type, condition, and circumstances.

Step 3 — Return Authorization

If approved, you will receive instructions for returning the product.

Step 4 — Secure Packaging

Items must be packaged securely to prevent damage during transportation. Original packaging should be used where available.

Step 5 — Product Inspection

Returned products are inspected to confirm their condition and eligibility.

Step 6 — Refund or Resolution

Following approval, the applicable refund, exchange, or replacement will be processed.

Returns sent without prior authorization may experience delays or may be refused where legally permitted.

4. Refund Methods and Processing

Approved refunds are generally issued to the original payment method where available.

If the original payment method is unavailable or the transaction was completed through an invoice-based arrangement, our support team will coordinate an appropriate refund method.

Once a refund has been approved and initiated, customers should generally allow 5–10 business days for processing and posting, depending on the payment provider or financial institution.

Refunds may include the original product price and any additional amounts required by applicable law or the circumstances of the return.

Original shipping charges are generally not refundable for discretionary returns unless otherwise stated or required by law.

Customers will be notified if additional information is needed to process a refund.

5. Non-Returnable Items

Due to safety, hygiene, contamination, and product-integrity considerations, certain products may be subject to additional return restrictions.

These may include:

Opened sterile needles or syringes.
Used microneedling or micro-infusion equipment.
Single-use laboratory accessories that have been opened or used.
Products with broken tamper-evident seals.
Opened sterile or contamination-sensitive liquid products.
Products altered or damaged after delivery.
Custom or special-order products expressly identified as non-returnable.

Unopened products in their original sealed packaging may qualify for return when all applicable eligibility requirements are met.

Product-specific return conditions may be displayed on the relevant product page.

These restrictions do not exclude refunds, replacements, or other remedies required by law for defective, damaged, incorrect, or misrepresented merchandise.

6. Order Cancellations

Customers wishing to cancel an order should contact EZ Lab Supply as soon as possible.

Orders may generally be canceled before they enter fulfillment or shipping.

Once an order has been shipped, cancellation may no longer be available, and the order may instead be subject to the applicable return process.

Orders awaiting payment through an invoice request may be canceled before payment and acceptance, subject to any disclosed special-order conditions.

If payment has already been collected for an order that is canceled, any refund owed will be processed using the appropriate payment method and within applicable legal requirements.

7. Incorrect, Damaged, or Defective Products

If an order arrives damaged, defective, incomplete, or contains an incorrect product, please contact our support team promptly.

We recommend reporting visible shipping damage within 48 hours of delivery to help document the issue and support any applicable carrier claim.

Customers should provide:

Their order number.
A description of the issue.
Photographs of the affected product.
Photographs of the packaging where shipping damage occurred.
Any additional information reasonably necessary to review the claim.

Depending on the circumstances and applicable law, available resolutions may include:

Replacement of the affected product.
Shipment of missing or correct items.
A refund.
Another appropriate remedy agreed upon with the customer.

The 48-hour reporting recommendation does not eliminate rights or remedies that may apply after that period.

Customers should not use damaged or potentially compromised products while awaiting resolution.

8. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Customer-Initiated Returns

For eligible returns involving a change of mind, an incorrect selection, or another reason not caused by EZ Lab Supply, the customer is generally responsible for return shipping costs.

Incorrect, Damaged, or Defective Orders

When a return is required because of an error by EZ Lab Supply or an eligible product defect, EZ Lab Supply will provide an appropriate return method or cover reasonable return shipping costs where required.

Customers should follow the return instructions provided by customer support.

Shipping costs incurred without prior authorization may not be reimbursed unless otherwise required by applicable law.

9. Lost or Missing Shipments

If your order has not arrived within the communicated delivery timeframe, please contact EZ Lab Supply.

Our support team may review shipment tracking information, confirm delivery details, and initiate an investigation with the applicable carrier.

A package marked as delivered by a carrier is not automatically considered received by the customer in every circumstance. Delivery disputes will be reviewed based on available evidence and applicable law.

Where a shipment is confirmed lost, misdelivered, or otherwise not received, an appropriate resolution may include replacement, refund, or another remedy required by law.

Customers are encouraged to report shipping concerns promptly to support timely investigation.

10. Exchanges and Replacements

Eligible products may qualify for exchange or replacement depending on product availability and the circumstances of the request.

Exchanges may be available for:

Incorrectly shipped products.
Defective items.
Damaged merchandise.
Eligible unused products requiring a different size or variation.

Requests for exchanges involving customer-selected product variations are subject to return eligibility and available inventory.

If a replacement item is unavailable, EZ Lab Supply may offer a refund or another appropriate resolution.

Replacement items may be subject to the original product’s applicable warranty and return conditions.

11. Policy Updates

EZ Lab Supply may update or modify this Refunds & Returns Policy to reflect changes in product offerings, business operations, customer service procedures, or applicable legal requirements.

Updates will be published on this page with a revised effective date.

Changes generally apply prospectively and will not retroactively eliminate rights or remedies applicable to existing purchases.

We encourage customers to review this policy before placing an order.

12. Contact Us

If you have questions about a return, refund, exchange, damaged product, or existing order, please contact our customer support team.

EZ Lab Supply LLC
Website: https://ezlabsupply.com/
Email: ezlabsupplysupport@gmail.com